Frequently Asked Questions

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TEAM QUESTIONS
VIRTUAL RIDER QUESTIONS
DONATION QUESTIONS
VOLUNTEER QUESTIONS

RIDER QUESTIONS

I want to ride, what distances are the routes?
We offer 25 mile, 50 mile and 100 mile distances.

What are the routes?
Visit our Rides for All Levels page to link to interactive maps for each ride.

How old do I need to be to participate in Lobo Cancer Challenge?
Riders must be at least 15 years old by Saturday, September 23, 2017 and obtain parental/guardian consent to participate in the 25-mile, 50-mile and 100-mile routes.

Can I ride my recumbent bicycle?
Yes, recumbent bicycles are welcome.

Can I ride my tandem bicycle?
Yes, tandem bicycles are welcome. Tandem riders must register individually, pay separate registration fees and make separate fundraising commitments. Also, each rider must be 15+ years old. 

Can I ride with a bicycle trailer or handlebar bicycle seat?
No. Bicycle trailers and handlebar bicycle seats are not allowed. No passengers are allowed on any bicycles.

What kind of bicycles are allowed and not allowed?
Bicycles Allowed: Standard Bicycle, Recumbent, Tandem, Hand Cycle
Bicycles NOT Allowed: Motorized vehicles (this includes EBikes), Bikes with training wheels, Wheel Chairs, Childs Tricycle, Unicycle, Burley Kart, Tag-A-Long

How do I know which route is best for me?

All routes are achievable with the proper amount of training and physical preparation. If you currently ride, use an online app to measure a route you can comfortably ride to give you an idea of which route you might prefer. You can also ask a local bike shop or friend who rides a fair amount to guide you.

The Lobo Cancer Challenge will send you training tips via our blog, Facebook page and training page to help you choose and prepare for your ride.

Where can I find training tips so I’m prepared to tackle my route?
We’ve got you covered! We’ll provide training tips along the way via our blog, Facebook page and a training page to help you achieve your goal. We also encourage you to join a team and do regular training rides or connect with other participants on our Facebook page and train together. 

What kind of support is provided on the route?
We’ll take good care of you out there! We’ll have rest stops about every 12 -15 miles where you can hydrate, grab a snack or seek mechanical or medical support. We’ll also have SAG (Support And Gear) vehicles on course if you need help or a lift back to home base for any reason.

What do I need to know about rider safety and rules of the road?
You can find links to detailed rules of the road and rider safety tips on our Rider Tools page. 

Can I change my route?
Yes, you can change your route by sending an email to the Lobo Cancer Challenge Staff at (lobocancerchallenge@salud.unm.edu) and updating your route and corresponding fundraising commitment by September 17, 2017 by 11:59pm.

You can increase your route and fundraising commitment at any time.Unfortunately, you can’t lower your route and fundraising commitment after September 1, 2017 by 11:59pm.

Is there a registration fee and if so, what do I get?
The registration fee is:

$50 for the 25 Mile ride
$75 for the 50 Mile ride
$100 for the 100 Mile ride

Registration includes the Friday kickoff celebration, your route’s finish line celebration, an official Lobo Cancer Challenge t-shirt and much more! All registration fees are non-transferable and non-refundable.

Does my rider registration fee count toward my fundraising commitment?
No. The registration fee covers a portion of the cost for a great ride experience. Beyond that, our generous sponsors cover the remaining costs to produce the event so 100 percent of every dollar you raise goes directly to the UNM Comprehensive Cancer Center.

Is my registration fee refundable if I’m unable to ride for any reason?
No. Your registration fee is non-transferable and non-refundable.

Do riders have a fundraising commitment?
Yes. Each rider must raise a minimum depending on your route choice.

We welcome over-achievement! Please visit our Rider Incentives page to learn what you can earn by raising more than your minimum.

What is the fundraising commitment for my route?
$250 for the 25-mile route
$500 for the 50-mile route
$500 for the 100-mile route

How do I get started on my fundraising?
We’ve compiled a few tips and tricks on our Fundraising Tools and Tips page to help you get started and get it done. The first step is completing your participant profile and then telling all your friends and family about your commitment to the Lobo Cancer Challenge. 

What is the deadline to hit my fundraising commitment?
September 17, 2017 by 11:59pm. 

What happens if I don’t meet my fundraising commitment by the fundraising deadline?
We will charge your credit card on file for the outstanding amount owed. The outstanding amount owed is the difference between your fundraising commitment and the amount you have raised as of September 17, 2017 by 11:59pm.

Do I need a credit card to participate?

Yes. Your credit card is required at registration to pay your non-refundable registration fee. Register here.

We will charge this credit card for the difference between your fundraising minimum and the amount you raise as of September 17, 2017, 11:59 pm. If you reach your fundraising minimum by September 17, 2017 at 11:59 pm, we will not charge your credit card. You are personally responsible for the fundraising minimum for your route. For fundraising tips, visit our Fundraising Tips and Tools page.

What if my plans change/I get injured and can no longer participate in Lobo Cancer Challenge?
Please contact the Lobo Cancer Challenge staff directly at Lobocancerchallenge@salud.unm.edu. We do not allow any cancellations, however, please contact us if you are unable to ride. 

If I cancel my participation, what happens to my donations?
All donations will stay with the Lobo Cancer Challenge and be used to further the success of the UNM Comprehensive Cancer Center. 

Can I rollover my registration fee and fundraising commitment to next year if my plans change or if I get injured?
No. Registration fees and donations are non-transferable and non-refundable.

If you are unable to participate, you can change your fundraising commitment by converting your participation type to Virtual Rider. Simply send us an email at Lobocancerchallenge@salud.unm by September 1, 2017 by 11:59pm to adjust your fundraising commitment.

Is my registration and fundraising commitment transferrable?
No. Your registration fee and all donations are non-transferrable and non-refundable.

If you are unable to participate in the Lobo Cancer Challenge, you can convert your rider status to Virtual Rider by emailing us at Lobocancerchallenge@salud.unm.edu by September 1, 2017 by 11:59pm.

TEAM QUESTIONS

How many people do we need to sign up as a team?
Two (2) or more participants can form a team. Whether you’re all riders, Virtual Riders, volunteers or a combination of all three, you’re a group of people sharing a common interest, riding in common honor, or a group of friends just out to have a great time together. 

How do I start a team?
Gather one or more friends who will ride, volunteer or fundraise. Then, register your team on the LoboCancerChallenge.org website. Participants — riders, volunteers and donors — must register themselves and will be able to sign up with your team when they register. 

How do I join a team? 
Use our easy ‘participant search’ function to look up the name of the team you want to join. Click the ‘join this team’ button. A request to join the team will be sent to the team captain for approval. Once the team captain approves your request, you’re part of the team!

Can our team make a personalized jersey? 
Yes!  We encourage teams to create and wear their own team jerseys. You can work with any jersey vendor or you can contact the Lobo Cancer Challenge official jersey provider, Hincapie Sportswear (http://hincapie.com), to work with a representative who can help you design and produce your team’s jersey.

Can the LCC logo be used on my Jersey?  
Yes – please use the logo provided by Lobo Cancer Challenge on the How to Form a Team page.

VIRTUAL RIDER QUESTIONS

What is a Virtual Rider?
A Virtual Rider is anyone interested in raising funds in the spirit of the Lobo Cancer Challenge. No bike required here, just an interest in supporting the cause. 

Is there a registration fee to be a Virtual Rider? 
No registration is required for Virtual Riders as they will not receive a rider gift bag.

What is the fundraising commitment to be a Virtual Rider?
There is no fundraising minimum for virtual riders.

What’s involved with being a Virtual Rider?
Virtual Riders create a fundraising page and then invite their friends, family members and co-workers to donate to cancer research. 

Do I need a credit card to participate?
No, a credit card is not required because a virtual rider does not have a fundraising minimum.
 
How do I register to become a Virtual Rider?
Select the Virtual Rider participant type during the registration process.

DONATION QUESTIONS

How do I donate to support Lobo Cancer Challenge?
Donate online www.lobocancerchallenge.org with your credit card or send a check to the Lobo Cancer Challenge office.

How do I donate online?

Donations can be made via our website, www.lobocancerchallenge.org, then click donate on the site.

Where do I send my check? Where do I send checks from my donors?
Make your check out to Lobo Cancer Challenge and include the participant’s name in the memo line.

Mail your check to:

UNM Comprehensive Cancer Center
Attn: Lobo Cancer Challenge Staff
1201 Camino de Salud
4th Floor
Albuquerque, NM 87131

What do I do if a donor gives me cash?
Cash donations can only be accepted in person at the Lobo Cancer Challenge office, please email us at Lobocancerchallenge@salud.unm.edu to set up a date and time for drop-off.

Is my donation tax-deductible?
Yes, all donations are 100 percent tax-deductible, but your registration fee is not tax deductible. Please consult your tax advisor if you have any tax questions.

Will I receive a tax receipt? 
Yes, all donations made payable to and received by Lobo Cancer Challenge will receive an acknowledgement for tax purposes. If you donate online you will receive your tax receipt instantly via email – please keep it for your records. If you donate via check, the name and address appearing on the check will receive a thank you and tax acknowledgment. If you donate cash, we will send you a thank you and tax acknowledgement at the address you provide to us. If the Lobo Cancer Challenge does not receive a cash donation directly from the donor, we cannot provide a tax acknowledgement.

When will I receive my tax receipt?
Online donations are acknowledged immediately via email. Please keep this email for your tax purposes. Donations received via check or cash will be acknowledged via US mail no later than Friday, January 31, 2018. 

How do I donate to a specific Lobo Cancer Challenge participant? 
Use our participant search function by entering the participants first and last names and clicking the search button. 

VOLUNTEER QUESTIONS

What volunteer jobs can I do to support Lobo Cancer Challenge?
We’ve compiled a list of all the ways you can help both pre-event and event weekend. Visit our Volunteer page for details.

How do I register to volunteer for Lobo Cancer Challenge?
You can register online now. Just click here and select ‘volunteer’ as your participation type. 

Where along the route can I help out?
Our routes cover a large area in and out of the Albuquerque area. We’ll need volunteers throughout. Visit our Volunteer page for details.

When will I receive confirmation of my volunteer job, date, time and location?
During the volunteer registration process you will choose your volunteer position, day, date and shift time. A confirmation of your choices will be emailed to you.

What if my plans change and I need to switch jobs or cancel?
Please email us at LoboCancerChallenge@salud.unm.edu or call 505-925-0431.

What should I wear for my shift?
You will receive an official Lobo Cancer Challenge t-shirt when you check-in for your shift. Please wear your t-shirt throughout your volunteer shift. You should also wear comfortable shoes, be prepared for changing and inclement weather, and wear sunscreen! 

Do I need to bring my own snacks and meals during my volunteer shift?
We’ll aim to keep you fed and hydrated throughout your shift. If you have food allergies or dietary restrictions, please plan accordingly. 

Is there a registration fee to volunteer?
No. 

Is there a fundraising minimum to volunteer?
No. We’re grateful for your time, effort and energy. But, you’re more than welcome to volunteer AND fundraise. 

Can I volunteer and be a virtual fundraiser?
You bet! When you register to volunteer simply enter a fundraising amount during registration. You can then personalize your participant page and start fundraising!

How old do I need to be to volunteer?
You must be 14+ years old to volunteer. Minor volunteers ages 14-17 must have parental/guardian consent. 

I want to share the importance of volunteerism with my children; can they join me during my shift?
We encourage families to volunteer together as long as everyone is at least 14 years old. Children under 14 years old are not eligible to volunteer.

 

 

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